AI Chatbot Quality Assurance & Testing Service

    We test your AI chatbot before or after you launch it to customers.

    We run over 200 test scenarios to catch problems before your customers do.

    We test for wrong answers, security vulnerabilities, inappropriate responses, conversation breakdowns, and other issues that could damage your reputation or create legal risks.

    Pricing starts at $499

    Secure, Professional Testing You Can Trust

    What We Test

    Core Functionality Testing

    • Intent Recognition: Help verify your chatbot correctly understands and responds to user queries
    • Conversation Flow: Test multi-turn conversations and context retention
    • Topic Boundaries: Ensure your bot stays within appropriate subject areas
    • Memory and Context: Validate information persistence across conversation sessions

    Persona-Driven Testing

    • User Story Scenarios: Test against specific customer personas and use cases
    • Communication Styles: Validate appropriate responses across different user types
    • Edge Case Handling: Identify how your bot responds to unusual or challenging interactions

    Risk & Security Assessment

    • Jailbreak Attempts: Test resistance to manipulation and prompt injection attacks
    • Legal Compliance: Evaluate responses against your contracts, policies, and terms of service
    • Data Protection: Assess handling of sensitive information and privacy concerns
    • Liability Management: Test deflection of questions that could create legal exposure
    AI Chatbot Q&A Testing Product Return

    Example Test Flow For E-commerce AI Chatbot

    Our Testing Sources

    1. Customer-Driven Tests
      • Custom test cases based on your specific requirements, business needs, and known use cases
    2. AI-Generated Test Cases
      Our proprietary AI system helps create comprehensive test scenarios:
      • Service Offerings: Tests derived from your business model and services
      • Legal Risk Assessment: Automatically identified compliance and liability concerns
      • Company Background: Tests tailored to your industry and business context
      • Best Practice Standards: Industry-standard chatbot evaluation criteria
      • Persona-Based Scenarios: Optional user journey testing based on your customer profiles
    3. Comprehensive Document Analysis
      We incorporate your:
      • Contracts and agreements
      • Legal disclaimers
      • Company policies
      • Terms and conditions
      • Privacy policies

    Our Technology Stack

    Our Proprietary Evaluation Tools

    Platform Tests

    • Automated test queue management
    • Reusable persona and test case libraries
    • AI-powered response evaluation
    • Comprehensive reporting and analytics

    Universal Chatbot Compatibility

    • API-compatible with any exposed API service (example: VoiceFlow)
    • Secure internal chatbot testing through VPN and protected API connections
    • Collaborative API setup with your technical team when needed
    • Custom API bridge design while maintaining security protocols

    Testing Infrastructure

    • Bot-to-bot API testing architecture
    • Database / Spreadsheet-based test management with 200+ pre-built and custom generated test scenarios
    • Automated scoring and quality assessment
    • Automated quality improvement recommendations

    Basic

    Custom

    Enterprise

    Starting at $499 One-time,
    then $99+ per month

    or price per use *

    Starting at $6,000 One-time,
    then $199+ per month
    or price per use *

    Contact us for more information

    Basic

    Custom

    Enterprise

    Starting at $499 One-time,
    then $99+ per month
    or price per use*

    Starting at $6,000 One-time,
    then $199+ per month
    or price per use*

    Contact us for more information

    Pricing Options

    • Basic: We put your chatbot through intensive testing protocols designed to identify vulnerabilities before your users do. This includes attempts to bypass safety guardrails, trigger inappropriate responses, and break functionality through adversarial inputs.
    • Custom: Tailored testing designed for your specific business requirements and use cases. Includes validation of your unique risk domains such as terms and conditions, warranty/guarantee policies, legal indemnification boundaries, and industry-specific compliance requirements. We work with you to customize test scenarios to help ensure your chatbot properly handles your business objectives, customer journey requirements, and critical operational elements that could create liability or business risk if mishandled.
    • Enterprise-Grade: White-glove testing and validation services available for mission-critical AI systems, achieving up to 5-sigma statistical validation (99.99994% confidence levels). Includes custom testing protocols, comprehensive compliance validation, advanced security assessments, and executive reporting tailored to your industry requirements and risk profile.
    • * On Demand / Per Use is also available instead of Monthly; contact us for pricing.

    How Our Testing Process Works

    AI Chatbot Q&A Testing Bot Check Pro

    Smart Test Generation

    We create comprehensive test scenarios by analyzing your specific business context:

    • Knowledge base content – What your bot should know
    • Legal requirements – Contracts, terms, and compliance needs
    • Business policies – Your specific rules and procedures
    • Customer personas – How different users interact with your bot
    • Industry standards – Protection against manipulation and attacks

    Intelligent Evaluation & Scoring

    Each test response gets automatically scored against your expected outcomes. When responses don’t meet standards, our system:

    • Records the specific failure points
    • Identifies knowledge gaps in your bot’s training
    • Pinpoints exactly what needs improvement

    Continuous Improvement Cycle

    Our AI-powered analysis determines the best fixes, whether that’s:

    • Knowledge base updates – Adding missing information
    • Response refinements – Improving how your bot communicates
    • Safety enhancements – Strengthening protection against misuse

    Real Results

    In the example shown above, we took a chatbot through 5 improvement cycles. Before our testing, it was failing over 20% of critical scenarios. After our process, it consistently passed all high-priority tests.

    Your bot gets smarter with each iteration, ensuring reliable performance when your customers need it most.

    Custom Service: Delivery Overview

    fountain city ai chatbot

    Phase 1: Discovery & Setup

    • Collaborative analysis of your chatbot’s intended functionality
    • Review of your legal and compliance requirements
    • Custom test case development based on your specific needs

    Phase 2: Comprehensive Testing

    • Execution of 200+ automated test scenarios
    • Custom persona-driven testing
    • Security and jailbreak resistance evaluation
    • Multi-turn conversation flow testing

    Phase 3: Analysis & Reporting

    • Detailed performance scoring and analysis
    • Risk assessment with specific recommendations
    • Compliance gap identification
    • Actionable improvement suggestions

    Phase 4: Iteration Support

    • Retesting after improvements
    • Ongoing monitoring and validation
    • Performance benchmarking over time

    We Have Passionate Customers Who Have Benefited From Our Partnership

    • Fountain City has been very good at providing the desired results without a lot of hand-holding.

      Read full review
      Eric Vaugen
      IT Manager, Mitchell Industrial Tire Co., Inc.
    • Danae Redhawk

      They always have our best interests at heart and come to the table with excellent suggestions based on their experience.

      Read full review
      Danae Redhawk
      Operations Mangement, Vital Leaf

    • They are organized, deliver and have great communication.

      Read full review
      James Fellman
      Group Account Director, CMD

    • Their knowledge, level of care and concern is outstanding.

      Read full review
      Carrie Mapes
      Co-founder, Hello Again

    • Fountain City offers an excellent personal touch and is very approachable while being very professional still.

      Read full review
      Viki Rivkin
      Outreach and Education Legal Liaison, SHALVA

    • They’re able to help with anything I throw at them and focus on hitting our goals.

      Read full review
      Jayson Sevison
      Marketing Director, The Wiseman Group

    • They are incredibly honest and have resources who do great work.

      Read full review
      Eric Wheeler
      President, Linux Global

    • Fountain City’s results, honesty and attention to detail stand out. They’re very realistic as well.

      Read full review
      Ian Richer
      VP Digital Experiences, RGD-One

    • I’m always confident they’ll take the lead to ensure that the project runs smoothly and in the manner that I expected.

      Read full review
      Jocelyn Graff
      Owner, Proficia

    • Results and relationships matter to this team, and it makes for a pleasant and productive experience.

      Read full review
      Lisa Colton
      Founder and President, Darim Online

    Why Businesses Choose Our Service

    • Proven Results: Our testing methodology has helped successfully harden production chatbots against manipulation attempts and off-topic conversations while maintaining natural, helpful interactions
    • Comprehensive Coverage: We test scenarios your internal team might not consider, including sophisticated attack vectors and edge cases that could create business risks
    • AI-Powered Insights: Our evaluation system provides nuanced analysis beyond simple keyword matching, offering semantic understanding of response quality and appropriateness
    • Ready for Production: Our service is battle-tested and ready to help deliver confident results for your chatbot deployment

    FAQ

    We aim to achieve up to 5-sigma level confidence in our AI chatbot testing results. In statistical terms, 5-sigma represents a 99.99994% confidence level, meaning there’s less than a 0.00006% chance of error in assessment. This is the same rigorous standard used in scientific research and pharmaceutical testing.

    For your chatbot, this translates to high reliability in our evaluation of safety protocols, response accuracy, and risk mitigation. When we validate that your bot successfully handles jailbreak attempts or maintains appropriate boundaries, you can deploy with strong confidence that it should perform as expected. This level of precision is particularly valuable for businesses where chatbot failures could create compliance issues, customer service problems, or legal exposure.

    We’ve designed our testing service to work for both markets. For small to medium-sized businesses, we offer our Basic tier starting at $499, which provides comprehensive testing against industry-standard vulnerabilities and best practices. This approach gives smaller organizations access to enterprise-grade validation methods without requiring enterprise-level investment.

    For larger organizations with complex requirements, our Custom and Enterprise tiers provide tailored testing protocols that address specific business risks, compliance needs, and industry regulations. Enterprise clients often benefit from testing that incorporates their unique terms of service, warranty language, and legal boundaries—areas where standardized approaches may not suffice. We aim to work as an extension of your team to help ensure your chatbot testing aligns with your risk tolerance and business objectives.

    We can test any chatbot accessible through an API connection, including platforms like VoiceFlow, custom solutions, and most commercial services. If your bot lacks API access or you’re unsure about your setup, we’re happy to explore options together.

    For internal chatbots, we work with your development team to establish secure connections through your VPN or protected API bridges. When needed, we can help design the necessary technical solutions while maintaining your security requirements.

    We encourage you to reach out even if you’re uncertain about your chatbot’s configuration—let’s discuss how we can adapt our testing approach to work with your system.

    📞 Call Now (503) 922-0941